Location:                      St Luke’s Hospice, Kenton, London

Responsible to:           Board of Trustees through the Chair of Trustees

Direct reports:             Executive and Senior Leadership Team, Hospice and Retail

Role Purpose

1. To provide inspirational, strategic and operational leadership to St Luke’s Hospice Harrow & Brent, ensuring the delivery of outstanding palliative and end-of-life care services, long-term financial sustainability, strong governance, effective partnerships and a values-driven culture;
2. To ensure the Hospice remains innovative, responsive and sustainable in a changing health and care environment.

Strategic Leadership

• Lead the development and delivery of the Hospice’s strategic plan, ensuring alignment with the organisation’s mission, values and charitable objectives;
• Provide visible, values-led leadership that inspires staff, volunteers and stakeholders;
• Ensure services remain responsive to the changing needs of patients, families and communities;
• Ensure clear-sighted and data-evidenced allocation of resources to services to balance need with means;
• Promote innovation, collaboration and continuous improvement across all areas of the Hospice;
• Lead the strategic development of the property to be fit for purpose and represent value to the St Luke’s community.

Governance & Compliance

• Work in partnership with the Board of Trustees to ensure effective governance, compliance and organisational assurance;
• Act as [or appoint and support] the CQC Nominated Individual and ensure compliance with all relevant regulatory, statutory and legal obligations;
• Ensure effective systems of clinical governance, safeguarding, risk management, health and safety and information governance are in place;
• Provide the Board with timely, accurate and meaningful performance, financial and operational information.

Operational & Clinical Leadership

• Define the suite of services provided by the Hospice that balances needs with means;
• Ensure the delivery of high-quality, safe and compassionate palliative and end-of-life care services;
• Work collaboratively with clinical leads and consultants to maintain excellent standards of patient care and service performance;
• Lead organisational planning and operational delivery to ensure efficiency, effectiveness and sustainability;
• Champion equality, diversity and inclusion in service delivery and workforce practice.

Financial Stewardship & Sustainability

• Lead the financial strategy of the Hospice to ensure long-term sustainability and resilience;
• Work closely with the Finance Director and Trustees to develop and monitor budgets, forecasts and financial plans;
• Support and enable income generation, fundraising, retail and commercial initiatives;
• Ensure resources are managed effectively and demonstrate value for money.

Partnerships & External Relations

• Represent the Hospice with commissioners, NHS organisations, local authorities, voluntary sector partners and the wider community;
• Develop strategic partnerships that enhance patient care, create influence and support sustainability;
• Develop strategic partnerships with other Hospices to develop collaborative ways of working that improve our patient care and benefit all our stakeholders
• Act as an ambassador and spokesperson for the Hospice;
• Build and maintain strong relationships with donors, Trustees, supporters and community stakeholders including MPs, ICB and healthcare leaders as well as other Hospice and care providers

People & Culture

• Lead, support and develop the Executive and Senior Leadership Teams;
• Promote a positive, inclusive and compassionate organisational culture;
• Ensure robust people strategies are in place for recruitment, retention, performance management, wellbeing, succession planning and workforce development;
• Foster an environment of accountability, collaboration and continuous learning.

Infrastructure & Data

• Lead the development of the plans to upgrade Kenton Grange including making the property fit for purpose and more financially viable;
• Lead the development of a data-driven approach to managing the organisation, leveraging best practice and learnings from other Hospices

Additional Responsibilities

• Participate in relevant regional and national hospice and healthcare networks;
• Ensure the Hospice maintains an effective emergency and business continuity framework;
• Undertake any additional duties commensurate with the role.

Terms & Conditions

• Enhanced DBS disclosure required.
• The role will require occasional evening and weekend working.
• The postholder will be expected to uphold and promote the values and reputation of St Luke’s Hospice Harrow & Brent at all times.