About St Lukes’ Hospice

St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day.

Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.  

Founded by local communities in 1987, we have been providing free expert end of life care and support to local people both in the community and from our beautiful Kenton Grange building, surrounded by tranquil gardens.

Two thirds of our care is provided in the comfort of peoples’ homes, as we respect that this is where most people would like to be looked after. Our specialist community team of nurses helps people to manage more complex needs whilst our Hospice at Home team supports people to remain in their own homes by providing practical care and support.

Our inpatient unit (IPU) at Kenton Grange cares for people in their final days, providing intensive care to help get symptoms under control or give respite care. Many of the people who are cared for in our IPU go home again.

St Luke’s Hospice offers a holistic and person-centred approach to care, focusing not only on physical comfort but also on emotional, social, and spiritual well-being. We provide a wide range of expert care and support intended to keep people feeling well, independent and mobile for as long as possible.

In addition to Hospice at Home and our IPU, alongside outpatient clinics, we provide a range of holistic care intended to support people’s wellbeing including emotional support to patients, their families and unpaid carers, social work, spiritual care, complementary therapy and physiotherapy services. We also provide bereavement support provided by staff and a group of trained, supervised volunteers.

In whatever way we are providing care, it is given with compassion and dignity and involves not just looking after the patient but also includes supporting the people closest to them.

Our 24-hour helpline and referral service, Pall24, is run by a dedicated team of expert nurses who can give advice, provide a rapid response in times of crisis and effectively co-ordinate care, from arranging prescriptions, to getting vital equipment delivered – anything people need to avoid going to hospital and to stay comfortably in their home.

St Luke’s Hospice is committed to working collaboratively and sharing our expertise with other health care professionals outside of the hospice. We have an extensive education offering, teaching nursing degree modules, and providing training and shadowing opportunities for GP’s, junior doctors, nurses, healthcare assistants, care home staff and paramedics. We emphasise good working relationships with our colleagues in the NHS and take a highly collaborative approach, working together to improve the experience of people who are approaching the end of their life.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. We receive around 30% of our funding needed for our care from the NHS. The rest is raised from the amazing generosity of the local community and organisations who are a vital partner in our care, kindly supporting us through their donations and fundraising.

We are also supported by a dedicated team of over 500 incredible volunteers who freely give us their time to support the best possible end of life care for local people in Brent and Harrow.

About St Luke’s Hospice Charity Shops (Harrow & Brent) Ltd

St Luke’s Hospice Charity Shops (Harrow & Brent) Ltd is a wholly owned subsidiary of St Luke’s Hospice, so the profits that we make are given back to the Hospice. 

The shops company is made up of 16 charity shops, an on-line trading operation (eBay), and a warehouse/donation centre which includes a furniture collection/delivery service. Our shops are located throughout Harrow and Brent and each shop reflects and is at the heart of the local community, we also have some specialist shops including furniture, music, and electrical goods. We currently have 50 staff and 400 volunteers.

Our shops are often the first place where people hear about the care St Luke’s Hospice provides, and our staff and volunteers play a key role in representing the vision and values of the Hospice to the community we serve.

The responsibility for the management of the shops company sits with the Head of Retail who reports to the Chief Executive of the Hospice.