Essential experience

• Professional experience, working at senior strategic management or board level.
• Demonstrable experience of building effective relationships.
• A proven track record of good judgement and effective decision-making.
• Track record of commitment to equality, diversity and inclusion.

Desirable experience

• Experience as a member of a committee, board or similar. 

Essential skills/abilities

• Ability to analyse information and make strategic decisions.
• Ability to listen, engage and challenge effectively.
• Good communication and interpersonal skills, with the ability to present information concisely and effectively.
• Ability to be an effective ambassador for the charity.

Personal qualities

• A strong commitment to the Hospice, its values, ethos and work.
• Collaborative working style, fostering a strong team culture.
• Willingness to devote the necessary time to the role including attending events out of office hours.

Successful applications will also have senior level experience in one of these areas:

1. Marketing/Digital

Experience

• Senior roles in marketing, such as Marketing Director, Head of Digital, or equivalent, preferably with experience in retail or consumer-facing sectors.
• Proven track record in leading or supporting digital transformation initiatives.
• Understanding of retail operations, customer journey, and sales cycles.

Skills

• Deep understanding of marketing principles, including brand, customer engagement, instore marketing and visual merchandising.
• Experience of establishing and optimising digital platforms, e-commerce, social media marketing, SEO/SEM, digital analytics, and digital customer experience.
• Financial literacy to understand budgets, ROI on marketing activities, and resource allocation.
• Understanding of diverse audience groups including customers, donors, suppliers, and volunteers.

 2. Commercial Property

Experience

• Experience of managing a portfolio of commercial properties, ideally with retail exposure.
• Proven track record negotiating commercial leases, renewals, and break clauses.
• Experience with property acquisitions, disposals, or leasehold enfranchisement.
• Familiarity with property law, landlord-tenant regulations, and charity-specific property considerations.
• Knowledge of facilities management and upkeep relevant to retail premises.

Skills

• Expertise in negotiating, managing, and reviewing commercial leases and property contracts.
• Ability to contribute to property portfolio strategy including acquisition, disposal, and optimisation of retail spaces.
• Skills in identifying and mitigating risks related to property liabilities, lease obligations, and compliance.
• Understanding of property-related financial matters such as rent reviews, service charges, and capital expenditures.
• Strong negotiation capabilities to achieve favourable lease terms and cost efficiencies.
• Knowledge of legal and regulatory frameworks governing charity-owned or leased property.