St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.  

Founded by local communities in 1987, we have been providing free expert end of life care and support to local people both in the community and from our beautiful Kenton Grange building, surrounded by tranquil gardens.

Two thirds of our care is provided in the comfort of peoples’ homes, as we respect that this is where most people would like to be looked after. Our specialist community team of nurses helps people to manage more complex needs whilst our Hospice at Home team supports people to remain in their own homes by providing practical care and support.

Our inpatient unit (IPU) at Kenton Grange cares for people in their final days, providing intensive care to help get symptoms under control or give respite care. Many of the people who are cared for in our IPU go home again.

St Luke’s Hospice offers a holistic and person-centred approach to care, focusing not only on physical comfort but also on emotional, social, and spiritual well-being. We provide a wide range of expert care and support intended to keep people feeling well, independent and mobile for as long as possible.

In addition to Hospice at Home and our IPU, alongside outpatient clinics, we provide a range of holistic care intended to support people’s wellbeing including emotional support to patients, their families and unpaid carers, social work, spiritual care, complementary therapy and physiotherapy services. We also provide bereavement support provided by staff and a group of trained, supervised volunteers.

In whatever way we are providing care, it is given with compassion and dignity and involves not just looking after the patient but also includes supporting the people closest to them. Our 24-hour helpline and referral service, Pall24, is run by a dedicated team of expert nurses who can give advice, provide a rapid response in times of crisis and effectively co-ordinate care, from arranging prescriptions, to getting vital equipment delivered – anything people need to avoid going to hospital and to stay comfortably in their home.

St Luke’s Hospice is committed to working collaboratively and sharing our expertise with other health care professionals outside of the hospice. We have an extensive education offering, teaching nursing degree modules, and providing training and shadowing opportunities for GP’s, junior doctors, nurses, healthcare assistants, care home staff and paramedics. We emphasise good working relationships with our colleagues in the NHS and take a highly collaborative approach, working together to improve the experience of people who are approaching the end of their life.

The care we give is available to all, and respects the cultures, religions and beliefs in our richly diverse community. We receive some of our funding needed for our care from the NHS. The rest is raised from the generosity of the local community and organisations who are a vital partner in our care, kindly supporting us through their donations and fundraising.

We are supported by a dedicated team of over 500 incredible volunteers who freely give us their time to support the best possible end of life care for local people in Brent and Harrow.

Our vision

A world where people experience the best possible last phase of life.

Our values

• Caring – Care for all those who deliver and need our services
• Respect – Demonstrate respect and be open minded, inclusive and approachable
• Excellence – Create an environment of continually achieving our goals
• Inclusivity – Strive to reach all sections of our community in all areas of our work
• Empowerment – Empower our community to live a better life 

Our Strategy 2025 – 2028

Our Strategy is supported by a detailed Operational Plan that sets out how we will deliver our strategic goals.

Our workforce

St Luke’s Hospice is both a charity and a health care provider, regulated by the Charity Commission and the Care Quality Commission. Organisationally, the profile of the hospice can be described in four parts which all influence our approach to workforce strategy, leadership, culture and reward:

1. Clinical and medical professionals including nurses, health care assistants, doctors and consultants, physiotherapists, social workers, complementary therapists, and clinical administrators. A significant proportion of our workforce is aligned to health care quality standards, with reward linked to NHS conditions.
2. Hospice staff including fundraising, operations and central support services.
3. St Luke’s retail business compromising 16 shops, online sales and digital operations.
4. A large and diverse team of around 500 volunteers, working in our retail business, bereavement support services, reception, gardens, and other office support roles.